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Agenda  •  Friday 3-09

08:30 - 09:00

COFFEE BREAK - San Cristobal Foyer

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Sponsored by GODIVA & AMERICAS DUTY FREE MAGAZINE

09:00 - 09:30

CONFERENCE - San Cristobal Ballroom

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The Impact of the European Crisis and its Effects on Latin America Carlos Melconian, Director - M&S CONSULTORES, ARGENTINA

Host: Martín Leal

09:30 - 10:00

CONFERENCE - San Cristobal Ballroom

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Tobacco: Current Status
Santiago LLario, Corporative Affairs - JTI
Alvaro López, BAT

Host: Marcelo Montico

10:00 - 10:30

COFFEE BREAK - San Cristobal Foyer

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Sponsored by GODIVA & AMERICAS DUTY FREE MAGAZINE

10:30 - 10:50

CONFERENCE - San Cristobal Ballroom

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Development of a New Airport
Diego Arrosa, General Manager - DFU

Hostess: Cynthia Barreto

10:50 - 11:30

CONFERENCE - San Cristobal Ballroom

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The Design Journey:
How to create the ideal airport customer experience

Lewis Allen, Director of Environments, PORTLAND DESIGN

Host: Jose Carlos Rosa

Speaker

  • Lewis Allen, Director of Environments - PORTLAND DESIGN
11:30 - 12:30

CONFERENCE - San Cristobal Ballroom

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“Merchantainment”. Disney´s approach to Quality Service
Michael J. Reardon - DISNEY INSTITUTE

Host: Francisco Heredia

12:30 - 12:45

CLOSING CEREMONY - San Cristobal Ballroom

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Jose Carlos Rosa, Vice President - ASUTIL

Host: Daniel Montero

12:45 - 14:30

LUNCHEON - Gazebo Greens

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Sponsored by DUFRY BRASIL